Return and Refund Policy

Return & Refund Policy

Last Updated: February 23, 2026

At 𝑬𝑸𝑼𝑨𝑳𝑰𝑺ℒ, customer satisfaction is our priority. This policy explains our return, exchange, and refund process to ensure a simple and convenient shopping experience.

1. Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible:

βœ” Items must be unused and in original condition
βœ” Original packaging and included accessories must be intact
βœ” Proof of purchase is required

Returns that do not meet these requirements may not be accepted.

2. How to Request a Return

To begin a return, please contact our support team:

Email: service@ykoramiq.com

If your return request is approved:

  • We will provide return instructions

  • A return shipping label may be provided when applicable

  • Items must not be shipped back without prior authorization

Unauthorized returns may not be processed.

3. Damaged or Incorrect Orders

Please inspect your order after delivery.

If your item arrives damaged, defective, or different from what you ordered, contact us as soon as possible. Our team will review the issue and provide an appropriate solution, including replacement or refund options.

4. Non-Returnable Items

Certain products may not be eligible for return, including:

  • Personalized or customized items

  • Gift cards

  • Promotional or clearance items

  • Products that cannot be returned due to hygiene or safety reasons

If you are unsure about eligibility, please contact us before submitting a return request.

5. Exchanges

For product exchanges:

  1. Request a return following the process above

  2. Return the original item after approval

  3. Place a new order for the replacement item

This process helps ensure faster handling.

6. EU Customer Returns

For orders shipped within the European Union, customers may request cancellation or return within 14 days after receiving their order, subject to applicable conditions.

Requirements include:

  • Item must remain unused

  • Original packaging must be maintained

  • Proof of purchase must be provided

This right applies in addition to our standard return policy.

7. Refund Process

Once your returned item is received and inspected, we will notify you of the refund status.

Approved refunds will be:

βœ” Issued to the original payment method
βœ” Processed within up to 10 business days

Additional processing time may be required by your bank or payment provider.

If you have not received your refund after 15 business days from approval, please contact us.

8. Return Address

Please contact us before sending any return. Returns must be authorized and shipped according to the instructions provided by our team.

Company: Max Chan
Address: 1008 Maple St, Santa Monica, CA 90405, USA
Email: service@ykoramiq.com
Phone: 1-90405-2134009908

𝑬𝑸𝑨𝑳𝑰𝑺ℒ is committed to providing a fair, transparent, and convenient return experience. Your satisfaction and trust are important to us.